Yes. Khem can be configured to support multiple offices, departments, and locations across different cities, states, and countries from a centralized system. Calls can be routed based on geography, language, practice area, inquiry type, office hours, or staff availability while maintaining a seamless experience for every caller.
FAQ
Frequently Asked Questions
Answers to the most common questions about Khem, implementation, payments, integrations, and how AI receptionists protect revenue.
Khem specializes in call-driven businesses including law firms, restoration companies, roofing companies, accounting firms, consulting firms, and advisory firms. We selectively partner with organizations where client acquisition, intake, and communication are critical revenue drivers. If you're outside those industries, schedule a strategy call and we'll determine whether Khem is an appropriate fit for your business.
Yes. Every Khem account includes a dedicated account manager, regardless of service tier — Capture, Convert, Full Pipeline, or Private Client. Your account manager handles implementation, approved workflow changes, monitoring, and ongoing support, so your team isn't left managing another system on top of their existing work.
Yes. Every custom implementation begins with our Capture tier as the foundation. From there, services, automations, integrations, and capabilities can be added to create a solution tailored to your firm's specific needs. During your strategy call, we'll identify the most appropriate configuration based on your operations, goals, and growth plans.
Capture includes a fully customized AI receptionist that answers calls 24/7, qualifies prospects, captures intake information, books appointments, sends summaries, records conversations, stores transcripts, transfers calls when needed, and ensures no opportunity is lost to voicemail or missed calls. Features included: - AI Receptionist - 24/7 Call Answering - Appointment Booking - Intake Question Collection - Lead Qualification - Email Summaries - Call Transcripts - Call Recordings - Call History Dashboard
Everything in Capture, plus automated systems designed to recover and convert more opportunities. Additional features: - SMS Follow-Up - CRM Integration - Automated Follow-Up - Callback Automation - Missed Lead Recovery - Re-Engagement Campaigns - Call Transfer - Intelligent Transfer Recovery - Outbound follow-up calls triggered directly from most website forms, for immediate contact and intake
Everything in Convert, plus complete management and optimization of your intake operation. Additional features: - Complete Pipeline Management - Monthly Performance Reporting - Continuous Optimization - Advanced Analytics - Workflow Management - Outbound Calling - Batch Calling - Follow-Up Scheduling - Automatic Retry Logic - Sentiment Recognition
The Private Client Program builds on everything in Full Pipeline with white-glove implementation, consulting, and priority access. Additional features: - Custom AI Agents - Custom Automations - Priority Implementation Queue - Priority Support - Multi-Office Deployment Planning - Quarterly System Audits - White-Glove Service
A one-time setup fee is paid via wire transfer before implementation begins. Monthly service fees are billed automatically through Stripe on the 1st of each month.
Most deployments are completed within 1-2 weeks depending on complexity, integrations, and customization requirements.
Yes. Your AI can connect to your scheduling system and book appointments directly into available calendar slots during the conversation.
Yes. Calls can be transferred to specific team members, departments, or phone numbers when required.
No. In most cases, the AI works alongside your existing phone system and can be deployed without replacing your current setup.
Yes. Your AI can make outbound calls in addition to inbound calls as soon as the form is received.
Yes. Your AI has the capability to batch call and continue attempting contact until that prospect is reached and spoken to.
Yes. Your AI can cancel appointments or move a follow-up to another time slot based on your calendar availability.
Yes. Your AI operates 24 hours a day, 7 days a week, ensuring every opportunity receives an immediate response regardless of business hours.