Firm-approved legal intake
Khem can collect consistent intake information using questions and decision paths approved by the firm. The workflow can vary by practice area, inquiry type, office, or language.
Law Firms
AI Receptionist and Intake Infrastructure for Law Firms
Khem provides managed AI receptionist services for law firms, supporting legal intake, qualification, consultation booking, routing, and follow-up according to each firm's approved workflow. Every account includes a dedicated account manager. Attorneys, intake personnel, and office managers participate in onboarding and approve important rules, but they are not expected to become administrators of another AI platform.
Talk to Khem's AI ReceptionistYours will be trained on your business, your scripts, your choice of voice.
The Intake Gap
Legal inquiries do not wait for the office to become available.
A potential client may call after hours, over a weekend, or while the intake team is already speaking with another caller. Many people contact more than one firm, so an unanswered call or a delayed form response can end the opportunity before the firm has collected enough information to evaluate it.
Khem provides a consistent first-response layer around the firm's approved process. It can gather intake information, apply defined qualification paths, route the inquiry, offer a consultation, or begin follow-up. The firm remains in control of the questions, criteria, escalation paths, and final intake decisions.
Legal Intake Capabilities
Move each inquiry toward the appropriate firm-approved next step.
Practice-area qualification
Potential clients can be guided through firm-defined qualification rules before an inquiry is booked, transferred, routed for review, or placed into an approved follow-up path.
Consultation booking
Where scheduling is included, qualified callers can be offered consultation times based on the firm's approved calendars, availability, and booking requirements.
Routing and transfer
Calls can be routed by practice area, office, department, language, inquiry type, or firm-defined urgency. Live transfer and transfer-recovery behavior are available where configured.
Website-form callbacks
A website inquiry can trigger an outbound callback so the approved intake process begins without waiting for an employee to find the form and return it manually.
Managed follow-up
When a potential client does not book immediately, approved call or text follow-up can continue according to the firm's schedule, communication rules, and service package.
Reviewable call records
Summaries, transcripts, recordings, and call-history visibility can be provided where included, giving authorized employees a consistent record for review and next-step decisions.
Multi-office support
A single implementation can support multiple offices, practice groups, departments, calendars, and escalation paths when those workflows are included and technically supported.
From First Contact
A clear intake path without replacing professional judgment.
- 01
Answer
Khem responds to inbound calls or eligible website inquiries according to the firm's approved hours and workflow.
- 02
Collect
The receptionist gathers approved contact, matter, location, timing, and practice-area information.
- 03
Qualify
Firm-defined rules guide the next action without replacing attorney judgment or final intake review.
- 04
Route or Book
The inquiry can be transferred, routed for review, or offered an available consultation when configured.
- 05
Follow Up
Approved follow-up continues when a prospect does not complete the intended next step.
Managed Service
Intake Infrastructure Without Another System for the Firm to Maintain
Every Khem account includes a dedicated account manager. Khem coordinates implementation, approved workflow updates, monitoring, troubleshooting support, and ongoing optimization so attorneys, intake personnel, and office managers are not expected to administer the AI system themselves.
The firm still provides accurate business information, approves questions and routing rules, defines qualification criteria, and gives operational feedback. Khem manages the infrastructure behind the scenes while the firm's employees remain focused on clients, cases, intake decisions, and legal operations.
Human Oversight
Designed to support the firm, not make legal decisions for it.
Khem can work alongside existing receptionists, intake teams, phone systems, offices, and departments. Calls can be routed to employees when the approved workflow requires a human conversation, and authorized staff can review available summaries, transcripts, recordings, or call history before deciding what should happen next.
Khem does not provide legal advice, form attorney-client relationships, guarantee case eligibility, perform conflict checks unless a separately verified integration supports that workflow, replace attorney judgment, or determine whether the firm should accept a matter.
Escalation remains part of the intake design.
Sensitive, complex, urgent, or uncertain inquiries can be directed to approved employees. Firm-defined rules guide the routing; qualified professionals retain responsibility for legal judgment and final decisions.
Frequently Asked Questions
Practical answers for law firms evaluating managed AI intake.
Can Khem qualify potential clients by practice area?
Yes. Khem can ask firm-approved questions and apply firm-defined qualification paths by practice area. Attorneys and authorized employees retain responsibility for professional judgment, conflict review, and final case-acceptance decisions.
Can Khem book legal consultations?
Yes, where consultation scheduling is included. Khem can offer qualified callers available times using the firm's approved calendars and booking rules.
Can Khem route urgent calls?
Khem can route or escalate inquiries according to urgency rules approved by the firm. It does not independently make legal, medical, or safety determinations.
Can Khem support multiple law-firm offices?
Yes, where included. Routing can account for office, practice area, department, language, availability, and other approved criteria.
Does Khem replace a law firm's intake team?
No. Khem can handle approved first-response and intake work alongside receptionists and intake personnel. Employees remain responsible for sensitive conversations, professional judgment, and final decisions.
Can Khem work after hours and on weekends?
Yes. A configured Khem receptionist can answer eligible calls outside normal office hours and guide callers through the firm's approved after-hours workflow.
Can Khem follow up with people who submit website forms?
Yes. Website-form submissions can trigger an outbound callback and, where included, approved follow-up when the person does not complete intake or book a consultation.
How is the system customized for a law firm?
The firm provides business information, intake questions, qualification rules, routing paths, schedules, and escalation requirements. Khem configures and tests the approved workflow before launch.
Does every firm receive a dedicated account manager?
Yes. Every Khem account includes a dedicated account manager who coordinates implementation, approved workflow updates, monitoring, troubleshooting support, and ongoing optimization.
Can the firm update its intake questions?
Yes. The firm can request updates through its dedicated account manager. Khem reviews, coordinates, and tests approved changes before they are placed into the live workflow.
Can Khem work alongside an existing receptionist?
Yes. Khem can handle approved call paths, overflow, or after-hours intake while an internal receptionist continues serving clients and managing conversations that require human attention.
Does Khem provide legal advice?
No. Khem does not provide legal advice, form attorney-client relationships, perform attorney judgment, or decide whether a firm should accept a matter.
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