24/7 inquiry intake
A customized receptionist can answer eligible water, fire, mold, storm, and other service inquiries after hours, on weekends, or while office employees are occupied.
Restoration Companies
Capture Restoration Opportunities the Moment They Call
Khem provides managed AI receptionist and intake systems for restoration companies, including after-hours and high-volume inquiry handling. Every account includes a dedicated account manager. Dispatchers, office employees, and operations teams help define the workflow and approve important rules, but they are not expected to configure, monitor, and maintain the AI platform themselves.
Talk to Khem's AI ReceptionistYours will be trained on your business, your scripts, your choice of voice.
Demand Arrives Without Warning
Restoration callers often contact the first company that responds clearly.
Water, fire, mold, storm, and other service inquiries can arrive at night, over a weekend, or while the team is coordinating active jobs. Storm events and sudden local demand can increase inbound volume at the same moment dispatchers and office personnel are under the greatest operational pressure.
Khem provides a consistent first-response layer around the company's approved intake process. It can gather caller and property information, identify the stated service need, route by territory or availability, schedule an approved next step, and continue follow-up where included.
Restoration Call Handling
Collect the right details and move the inquiry toward the right team.
Consistent job information
Khem can collect caller name, phone number, property location, service need, stated urgency, and other company-approved intake details before routing or scheduling.
Territory and service routing
Calls can be directed by territory, service type, office, branch, availability, or another company-approved rule, with escalation paths configured for the operation.
Inspection or callback scheduling
Where scheduling is included, callers can be offered an inspection or callback window using the company's approved availability and booking requirements.
Website-form response
A submitted website inquiry can trigger an outbound callback so intake starts without waiting for an employee to notice the form and respond manually.
Missed-lead recovery
Approved callback, text, retry, or outbound follow-up workflows can be used where included when an inquiry does not connect or complete the intended next step.
Operational visibility
Call history, summaries, transcripts, and recordings can be made available where included so authorized employees can review details and coordinate the next action.
Multi-location support
Khem can support multiple branches, territories, departments, schedules, and escalation paths when the company's implementation and systems support those workflows.
From Call to Action
A managed intake path for changing demand.
- 01
Respond
The receptionist answers an eligible call or begins an approved callback workflow.
- 02
Collect
Caller, property, service-need, location, and company-approved urgency details are gathered.
- 03
Route
Territory, service type, office, availability, and escalation rules guide the next step.
- 04
Schedule
An inspection or callback can be offered where scheduling is part of the implementation.
- 05
Follow Up
Approved call or text follow-up can continue when the inquiry remains incomplete.
Managed Service
Managed Behind the Scenes While Your Team Manages the Work
Every Khem account includes a dedicated account manager. The account manager supports implementation, approved workflow adjustments, monitoring, troubleshooting coordination, and ongoing optimization as services, territories, staffing, or seasonal demand change.
Dispatchers, office employees, and operations teams still provide accurate business information, approve intake and escalation rules, and give operational feedback. Khem manages the system so those employees can remain focused on active jobs, customers, dispatch, and field operations.
Operational Boundaries
Intake automation supports response without replacing safety or technical judgment.
Khem can work alongside an existing phone system and the people already responsible for dispatch, office coordination, field operations, and customer communication. Approved calls can be routed or escalated to employees, and available summaries, transcripts, recordings, or call history can support review.
Khem does not independently determine whether a property is safe, provide emergency safety instructions, guarantee insurance coverage or approval, replace licensed restoration professionals or emergency services, determine remediation procedures, guarantee response times, or guarantee that an inquiry becomes a job.
Company-approved escalation remains essential.
Callers who describe an emergency, safety concern, or situation outside the approved automated path can be directed according to the company's escalation rules. Qualified people retain responsibility for operational decisions.
Frequently Asked Questions
Clear answers for restoration companies evaluating managed call intake.
Can Khem answer restoration calls after hours?
Yes. A configured Khem receptionist can answer eligible calls after hours and on weekends according to the restoration company's approved workflow and escalation rules.
Can Khem handle sudden storm-related call volume?
Khem can support concurrent call handling and approved overflow workflows during periods of higher demand. Capacity, routing, and escalation should be configured and tested for the company's implementation.
Can calls be routed by territory?
Yes. Calls can be routed by territory, branch, property location, or another company-approved geographic rule where the implementation supports it.
Can calls be routed by service type?
Yes. Water, fire, mold, storm, and other company-defined service inquiries can follow different approved intake and routing paths.
Can Khem collect property and damage information?
Yes. Khem can collect caller-provided property location, service need, stated urgency, and other company-approved intake information. It does not independently assess property safety or determine remediation procedures.
Can Khem schedule inspections or callbacks?
Yes, where scheduling is included. Khem can offer approved inspection or callback windows based on the company's calendars, availability, territories, and booking rules.
Can Khem support several branches?
Yes, where included. A managed implementation can coordinate multiple locations, territories, departments, schedules, and routing paths.
Can Khem immediately call website leads?
Khem can initiate an outbound callback after an eligible website form is received. Actual timing depends on the approved workflow, technical delivery, availability, and applicable communication requirements.
Does Khem replace the dispatch team?
No. Khem can collect approved intake information and route or schedule inquiries alongside dispatchers, office personnel, and operations teams. Employees retain operational and safety judgment.
Does every account include a dedicated account manager?
Yes. Every Khem account includes a dedicated account manager who supports implementation, approved workflow adjustments, monitoring, troubleshooting coordination, and ongoing optimization.
Can workflows be adjusted during storm season?
The company can request approved changes through its dedicated account manager. Khem coordinates review, configuration, and testing before updates are placed into the live workflow.
Can Khem work alongside the company's existing phone system?
Usually, yes. Khem can work alongside an existing phone system, subject to the technical environment and the requirements of the approved implementation.
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